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Important notification - We will be visiting our family in India from Oct 16 to Thanksgiving. sorry for delay in delievering your favorite Aioli
Returns & Refunds Policy
You are entitled to cancel your order prior to shipping without providing any reason.
The deadline for canceling an order is before the carrier takes possession of the product. Unfortunately, once the carrier has collected the product, we are unable to process a cancellation.
To exercise your right to cancel, please inform us by sending a clear statement via email to:
We will reimburse you no later than 30 days from the date of cancellation, or from the day we receive the returned goods (if applicable). The refund will be processed using the same payment method used for the original purchase, and you will not incur any fees for the reimbursement.
Conditions for Returns
To be eligible for a return, please ensure that:
The product was purchased within the last 30 days
The product is in its original packaging
The product is unopened and sealed
Non-returnable Items
The following items cannot be returned:
Goods made to your specifications or clearly personalized
Perishable goods or items that deteriorate rapidly or are past their expiry date
Goods that are unsealed after delivery and are unsuitable for return due to health protection or hygiene reasons
Goods that have been inseparably mixed with other items after delivery
Products showing any signs of tampering
We reserve the right to refuse returns of any merchandise that does not meet the conditions above, at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods. Please send returns to the following address:
📦
6007 Vera Rubin Place
Charlottesville, VA 22902
We are not responsible for goods that are damaged or lost in return shipment. For this reason, we recommend using an insured and trackable shipping service. Refunds cannot be issued without actual receipt of the goods or proof of return delivery.
Gifts
If the goods were marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the goods were not marked as a gift or the gift giver had the order shipped to themselves to present later, the refund will be sent to the gift giver.
Contact Us
If you have any questions about our Returns & Refunds Policy, please contact us:
Notice for California Residents:
In compliance with California Civil Code §1723, our return policy allows for returns within 30 days of purchase, provided products are unopened, sealed, and in their original packaging. This return policy is clearly disclosed on this page and applies to all customers, including California residents.